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Last Updated: Feb, 2026
At Sylvexia Jewellery, we understand that timely and secure delivery is an essential part of your shopping experience. As a premium jewellery brand, we are committed to ensuring that every order is handled with care, packaged securely, and delivered safely to your doorstep. This Shipping Policy outlines the procedures, timelines, responsibilities, and conditions applicable to the shipment of products purchased through www.sylvexia.com.
By placing an order on our Website, you agree to the terms set forth in this Shipping Policy.
1. Accurate Shipping Information
To ensure successful and timely delivery of your order, it is your responsibility to provide complete and accurate shipping information at the time of checkout. This includes the recipient’s full name, complete street address, landmark (if applicable), city, state, postal code, and a valid contact number.
Providing an incorrect or incomplete address may result in delivery failure, return of shipment, delays, or additional shipping charges. Sylvexia Jewellery shall not be liable for losses arising from incorrect information provided by the customer.
In certain cases, our team or delivery partner may contact you to confirm delivery details. Failure to respond to verification attempts may result in shipment delays or cancellation.
2. Order Placement and Processing
Once you select your desired jewellery items and complete the checkout process, your order will be subject to payment verification and confirmation.
After successful payment authorization, you will receive an order confirmation email containing your order details and order number. This confirmation does not signify acceptance of your order but acknowledges receipt of your request.
Our team will then begin processing your order. Processing includes quality checks, secure packaging, invoice generation, and dispatch preparation. Orders are generally processed within 1–3 business days, depending on stock availability, order volume, and product type.
Customized, made-to-order, or personalized jewellery may require additional processing time. Any significant delay will be communicated to you via email or phone.
3. Shipping and Dispatch
Once processed, your order will be dispatched through one of our trusted logistics partners. We work with reputed courier and shipping providers to ensure secure and trackable delivery across India.
Upon dispatch, you will receive a shipping confirmation email containing your tracking number and tracking link. You may use this to monitor your shipment status until delivery.
Sylvexia Jewellery reserves the right to select the most appropriate shipping partner based on location, package value, and delivery speed.
4. Shipping Charges
Sylvexia Jewellery currently offers free standard shipping across India on all prepaid orders, unless otherwise specified during promotional periods.
For Cash on Delivery (COD) orders, additional charges may apply depending on order value and delivery location. These charges, if applicable, will be clearly displayed during checkout.
Free shipping applies only to the original shipment. In case of exchanges (where applicable), reverse shipping or re-shipping charges may apply based on the nature of the request.
Sylvexia Jewellery reserves the right to revise shipping charges at any time without prior notice.
5. Shipping Destinations
At present, Sylvexia Jewellery delivers across India. We strive to serve customers in metropolitan cities, semi-urban regions, and remote locations through our logistics network.
Delivery timelines may vary depending on the shipping destination. Certain remote or non-serviceable pin codes may experience extended delivery timelines or limited courier availability.
International shipping may be introduced in the future and will be governed by separate terms.
6. Estimated Delivery Time
Standard delivery timelines generally range between 3–7 business days after dispatch, depending on your location. These timelines are estimates and may vary due to logistical constraints, regional factors, or external circumstances.
During checkout, you may see an estimated delivery window. Please note that this is indicative and not a guaranteed delivery date.
Delivery is considered complete once the package is delivered to the address provided at checkout and acknowledged by the recipient or authorized person.
7. Delivery Attempts and Failed Delivery
Our courier partners may attempt delivery multiple times. If you are unavailable at the time of delivery, the courier partner may contact you to reschedule.
If a shipment is returned to us due to non-availability, refusal to accept delivery, incorrect address, or repeated failed attempts, re-shipping charges may apply. In such cases, SylvexiaJewellery reserves the right to cancel the order and deduct applicable shipping and handling costs.
For Cash on Delivery orders, repeated refusal may result in account restrictions.
8. Self-Pickup (If Applicable)
In limited circumstances and subject to prior approval, customers located near our operational facility may request self-pickup.
Self-pickup requests must be confirmed in writing via email at support@sylvexia.com. Customers may be required to present valid identification and order confirmation at the time of pickup.
Self-pickup orders typically require 2–3 business days for preparation.
9. Delays and Force Majeure
While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control. These may include but are not limited to:
Severe weather conditions, natural disasters, government restrictions, public holidays, strikes, logistical disruptions, transportation issues, security alerts, or force majeure events.
Sylvexia Jewellery shall not be held liable for delays caused by third-party logistics providers or events outside our control.
In the event of significant delays, we will make reasonable efforts to inform you and assist in tracking your shipment.
10. Risk of Loss and Title Transfer
All products purchased from Sylvexia Jewellery are made pursuant to a shipment contract. Risk of loss and title for products pass to you upon delivery to the shipping address provided at checkout.
We recommend inspecting your package immediately upon delivery. If the packaging appears tampered with or damaged, you should refuse delivery and contact us immediately.
11. High-Value Shipment Security
Given the high-value nature of jewellery products, we may implement additional security measures, including:
Failure to comply with verification procedures may result in delivery delays.
12. Contact Information
For shipping-related queries or concerns, please contact:
Sylvexia Jewellery
📞 +91 9871738744
📧 support@sylvexia.com
🌐 www.sylvexia.com
About Us
Sylvexia Jewellery
This is your style, Your story in Silver
When we created Sylvexia Jewellery, it started with a simple belief — jewellery should feel personal.
Not loud. Not overwhelming. Not just something you wear once and forget.
But something that feels like you.
Silver has always had a quiet strength to it. It’s elegant without trying too hard. It shines without demanding attention. And that’s exactly what we wanted Sylvexia to represent — effortless confidence.
Every piece we design is meant to become part of your everyday life. The ring you reach for without thinking. The bracelet that feels incomplete when you’re not wearing it. The pendant that quietly holds meaning only you understand.
Why We Do What We Do
We know jewellery isn’t just about style. It’s about moments.
It’s what you wear to celebrate something special.
It’s what you gift someone you love.
It’s what you buy for yourself when you want to remember how strong you are.
At Sylvexia, we think about those moments when we create each design. We focus on details — the polish, the setting, the finish — because the small things are what make something feel special.
We don’t believe in mass, meaningless fashion. We believe in pieces that stay with you.
Crafted With Care
Before any piece reaches you, it goes through careful quality checks. We inspect the finish, the shine, the stone setting — everything. Because when you open your package, we want you to feel that little spark of happiness.
That moment matters to us.
We also believe that shopping should feel safe and transparent. From clear policies to responsive customer support, we are here to make your experience smooth and trustworthy.
Sylvexia isn’t just a brand. It’s a reminder.
A reminder that your style is your own. That you don’t need permission to shine.
That confidence can be subtle. When you wear Sylvexia, you’re not just wearing silver. You’re wearing your story. And we’re honoured to be a small part of it.
This is your style.
Your story in Silver.