Free shipping world wide for all orders over ₹999 Shop Now
Sylvexia Jewellery
At Sylvexia Jewellery, we are committed to delivering premium-quality jewellery along with a smooth and transparent shopping experience. We understand that there may be situations where you need to cancel an order. This Cancellation Policy outlines the terms, timelines, and conditions governing order cancellations.
By placing an order with Sylvexia Jewellery, you acknowledge and agree to the terms stated below.
1. Cancellation Timeframe
Customers may request cancellation within 24 hours of placing the order, provided the order has not already been processed, packed, customized, or dispatched.
After the 24-hour window, cancellation requests are not guaranteed and will be reviewed at the sole discretion of Sylvexia Jewellery.
If the order has already been shipped or handed over to the courier partner, cancellation will no longer be possible. In such cases, customers may refuse delivery, and the matter will then be handled under our Refund & Return Policy.
2. Cancellation Charges
Any applicable deductions will be clearly communicated before processing the refund.
3. Refund for Cancelled Orders
Orders Cancelled Before Dispatch
If the cancellation request is approved before shipment, a full refund will be issued to the original payment method within 4–7 business days, subject to banking timelines.
Orders Cancelled After Dispatch
If a dispatched order is refused or returned:
Sylvexia Jewellery is not responsible for delays caused by banks, payment gateways, or financial institutions.
4. Partial Refunds
If a returned product is received in damaged, used, altered, or incomplete condition, SylvexiaJewellery reserves the right to:
The company’s quality inspection decision shall be final and binding.
5. Special & Customized Orders
Orders involving:
are strictly non-cancellable and non-refundable once production has begun.
If cancellation of such items is exceptionally approved, a cancellation fee may apply to cover material and labor costs.
6. Fraud Prevention
Sylvexia Jewellery reserves the right to:
Additional identity verification may be requested in certain cases.
7. Official Cancellation Request Process
All cancellation requests must be made through official support channels only.
Email: support@sylvexia.com
Phone: +91 9871738744
Business Hours:
Monday to Friday
10:00 AM to 6:00 PM IST
Requests received outside business hours will be processed on the next working day.
Customers must provide:
Sylvexia Jewellery is not responsible for delays caused by incomplete or incorrect information provided by the customer.
8. Limitation of Liability
Sylvexia Jewellery’s total liability in relation to any cancelled order shall not exceed the purchase price of the product.
We shall not be liable for:
9. Policy Updates
Sylvexia Jewellery reserves the right to modify or update this Cancellation Policy at any time without prior notice. Updated terms will become effective immediately upon publication on our website.
Continued use of our services constitutes acceptance of the revised policy.
About Us
Sylvexia Jewellery
This is your style, Your story in Silver
When we created Sylvexia Jewellery, it started with a simple belief — jewellery should feel personal.
Not loud. Not overwhelming. Not just something you wear once and forget.
But something that feels like you.
Silver has always had a quiet strength to it. It’s elegant without trying too hard. It shines without demanding attention. And that’s exactly what we wanted Sylvexia to represent — effortless confidence.
Every piece we design is meant to become part of your everyday life. The ring you reach for without thinking. The bracelet that feels incomplete when you’re not wearing it. The pendant that quietly holds meaning only you understand.
Why We Do What We Do
We know jewellery isn’t just about style. It’s about moments.
It’s what you wear to celebrate something special.
It’s what you gift someone you love.
It’s what you buy for yourself when you want to remember how strong you are.
At Sylvexia, we think about those moments when we create each design. We focus on details — the polish, the setting, the finish — because the small things are what make something feel special.
We don’t believe in mass, meaningless fashion. We believe in pieces that stay with you.
Crafted With Care
Before any piece reaches you, it goes through careful quality checks. We inspect the finish, the shine, the stone setting — everything. Because when you open your package, we want you to feel that little spark of happiness.
That moment matters to us.
We also believe that shopping should feel safe and transparent. From clear policies to responsive customer support, we are here to make your experience smooth and trustworthy.
Sylvexia isn’t just a brand. It’s a reminder.
A reminder that your style is your own. That you don’t need permission to shine.
That confidence can be subtle. When you wear Sylvexia, you’re not just wearing silver. You’re wearing your story. And we’re honoured to be a small part of it.
This is your style.
Your story in Silver.