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Last Updated: Feb, 2026
This Privacy Policy describes how Sylvexia Jewellery (“Sylvexia”, “Company”, “we”, “us”, or “our”) collects, uses, processes, stores, transfers, and protects personal data when you access or use www.sylvexia.com (the “Website”) or any related services (collectively, the “Services”).
By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with the terms contained herein, you must discontinue use of the Services immediately.
1. Legal Framework and Compliance
Sylvexia Jewellery operates in compliance with applicable laws of India, including but not limited to the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable Consumer Protection and E-Commerce Rules.
For the purposes of applicable law, Sylvexia Jewellery acts as a “Data Fiduciary” in relation to the personal data collected through the Website. We process personal data only for lawful purposes and in a fair, transparent, and secure manner.
2. Nature of Personal Data Collected
In order to provide high-value jewellery products and associated services, we collect certain categories of personal data.
When you place an order, create an account, contact us, or otherwise interact with our Website, we may collect identifying information such as your full name, mobile number, email address, billing address, shipping address, and payment confirmation details. This information is necessary to process transactions, arrange delivery, and provide post-sale support.
We may also collect transactional information including order history, refund and exchange details, product preferences, and customer service communications. This data enables us to maintain accurate business records, comply with taxation laws, and resolve disputes.
Additionally, when you visit our Website, certain technical information is automatically collected. This may include your IP address, browser type, device type, approximate geographic location, pages viewed, and session activity. Such information helps us improve website performance, enhance user experience, and prevent fraudulent activity.
Where applicable, communications made via email, contact forms, chat support, or WhatsApp may be stored for quality assurance, dispute resolution, and fraud prevention purposes.
3. Payment Processing and Financial Data
All payments made on the Website are processed through secure third-party payment gateways. Sylvexia Jewellery does not store full credit card or debit card details on its servers.
Payment processors may collect and process your financial information in accordance with their own privacy policies. While we ensure that we partner only with reputable and compliant payment service providers, we shall not be liable for any breach, loss, or misuse of financial information occurring on third-party platforms beyond our reasonable control.
4. Purpose of Processing Personal Data
We collect and process personal data strictly for legitimate business purposes. These purposes include order processing, payment verification, shipping coordination, customer support, fraud detection, dispute resolution, marketing communication (where permitted), and compliance with legal and regulatory obligations.
In the jewellery industry, due to the high-value nature of products, fraud detection and prevention form a critical component of our operations. We reserve the right to review, verify, delay, or cancel any transaction that appears suspicious or potentially fraudulent. We may request additional identity verification documentation where necessary to protect our business and customers.
We may also use anonymized or aggregated data for internal analytics, business forecasting, inventory planning, and marketing strategy development.
5. Consent and Communication
By submitting your information or placing an order, you consent to receive transactional communications such as order confirmations, shipping updates, return notifications, and service-related messages.
Where permitted by law, we may also send promotional emails, SMS messages, or marketing communications about new launches, offers, or exclusive collections. You may opt out of marketing communications at any time by using the unsubscribe link provided or by contacting us directly at support@sylvexia.com.
Withdrawal of marketing consent does not affect necessary transactional communications related to active orders or account management.
6. Data Sharing and Disclosure
Sylvexia Jewellery does not sell personal data for monetary consideration. However, in the ordinary course of business, personal data may be shared with trusted third parties such as payment processors, shipping partners, logistics providers, IT service providers, cloud storage vendors, marketing service providers, and legal or financial advisors.
We may also disclose personal data if required by law, court order, governmental authority, or regulatory obligation. In the event of business restructuring, merger, acquisition, or sale of assets, personal data may form part of the transferred business assets.
All third-party service providers are required to maintain reasonable confidentiality and security standards.
7. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance functionality, improve performance, and analyze visitor behavior. Cookies allow us to remember preferences, maintain shopping cart information, and provide personalized experiences.
Certain cookies may also support advertising and remarketing campaigns. You may disable cookies through your browser settings; however, doing so may limit certain features or impair website performance.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, tax, and fraud prevention requirements.
Financial transaction records may be retained for the duration mandated by applicable taxation and financial regulations. Customer communication records may be retained for dispute resolution and legal compliance.
Anonymized or aggregated data that cannot identify an individual may be retained indefinitely for analytical purposes.
9. Data Security Measures
We implement reasonable technical and organizational safeguards to protect personal data from unauthorized access, misuse, loss, or alteration. These safeguards may include encryption protocols, secure hosting infrastructure, restricted internal access controls, and periodic security monitoring.
Despite our efforts, no digital transmission or storage system can be guaranteed to be completely secure. Accordingly, Sylvexia Jewellery disclaims liability for breaches resulting from factors beyond its reasonable control, including but not limited to cyber-attacks, force majeure events, or unauthorized third-party interference.
10. User Responsibilities
Users are responsible for ensuring that the personal information they provide is accurate and up to date. Users must maintain confidentiality of their account credentials and must not share login information with unauthorized persons.
Sylvexia Jewellery shall not be liable for losses resulting from unauthorized account access arising from user negligence.
11. Rights of Individuals
Subject to applicable law, you may have the right to request access to your personal data, correction of inaccurate information, deletion of data (where permissible), withdrawal of consent, and grievance redressal.
To exercise such rights, you may contact:
Email: support@sylvexia.com
Phone: +91 9871738744
We may require identity verification before processing requests to prevent unauthorized access.
12. Children’s Privacy
Our Services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from minors. If we become aware that personal data of a minor has been collected without appropriate consent, we will take reasonable steps to delete such information.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Sylvexia Jewellery shall not be liable for indirect, incidental, special, or consequential damages arising out of or relating to the processing of personal data, except where such liability cannot be excluded under law.
We are not responsible for privacy practices of third-party platforms linked through our Website.
14. Grievance Redressal
In accordance with applicable legal requirements, any grievance related to personal data processing may be addressed to:
Sylvexia Jewellery
Email: support@sylvexia.com
Phone: +91 9871738744
We aim to respond within the legally prescribed time period.
15. Changes to this Policy
Sylvexia Jewellery reserves the right to amend this Privacy Policy at any time without prior notice. Updated versions will be posted on the Website with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of the revised Policy.
16. Contact Information
Sylvexia Jewellery
Phone: +91 9871738744
Email: support@sylvexia.com
Website: www.sylvexia.com
About Us
Sylvexia Jewellery
This is your style, Your story in Silver
When we created Sylvexia Jewellery, it started with a simple belief — jewellery should feel personal.
Not loud. Not overwhelming. Not just something you wear once and forget.
But something that feels like you.
Silver has always had a quiet strength to it. It’s elegant without trying too hard. It shines without demanding attention. And that’s exactly what we wanted Sylvexia to represent — effortless confidence.
Every piece we design is meant to become part of your everyday life. The ring you reach for without thinking. The bracelet that feels incomplete when you’re not wearing it. The pendant that quietly holds meaning only you understand.
Why We Do What We Do
We know jewellery isn’t just about style. It’s about moments.
It’s what you wear to celebrate something special.
It’s what you gift someone you love.
It’s what you buy for yourself when you want to remember how strong you are.
At Sylvexia, we think about those moments when we create each design. We focus on details — the polish, the setting, the finish — because the small things are what make something feel special.
We don’t believe in mass, meaningless fashion. We believe in pieces that stay with you.
Crafted With Care
Before any piece reaches you, it goes through careful quality checks. We inspect the finish, the shine, the stone setting — everything. Because when you open your package, we want you to feel that little spark of happiness.
That moment matters to us.
We also believe that shopping should feel safe and transparent. From clear policies to responsive customer support, we are here to make your experience smooth and trustworthy.
Sylvexia isn’t just a brand. It’s a reminder.
A reminder that your style is your own. That you don’t need permission to shine.
That confidence can be subtle. When you wear Sylvexia, you’re not just wearing silver. You’re wearing your story. And we’re honoured to be a small part of it.
This is your style.
Your story in Silver.