Free shipping world wide for all orders over ₹999 Shop Now
Sylvexia Jewellery
Effective Date: Feb, 2026
Welcome to Sylvexia Jewellery. By purchasing from our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund, Return & Exchange Policy. This policy is legally binding and forms part of our Terms & Conditions.
Sylvexia Jewellery reserves the absolute right to interpret, implement, and enforce this policy at its sole discretion.
1. Product Quality & Inspection Standards
At Sylvexia Jewellery, each jewellery piece undergoes a structured multi-stage quality inspection before dispatch. This includes examination of craftsmanship, polish, stone setting, finishing, structural integrity, and packaging.
All products are verified prior to shipment. Once an item passes internal inspection and is dispatched, it is deemed to be in saleable and defect-free condition.
Minor variations in colour, polish tone, texture, or stone appearance that may occur due to lighting, screen resolution, photography, or handmade craftsmanship shall not be considered defects.
2. 24-Hour Mandatory Reporting Requirement
All claims related to incorrect items, defects, damages, missing components, or dissatisfaction must be reported within 24 hours of confirmed delivery.
Failure to report within this 24-hour period will result in automatic rejection of the claim without exception.
Claims must be submitted through official customer support channels and must include:
Sylvexia Jewellery reserves the right to request additional documentation for verification purposes.
3. Exchange Policy (Strict Compliance Required)
Sylvexia Jewellery offers exchange eligibility strictly within 24 hours of delivery, subject to approval.
Exchange will only be considered if:
Items purchased during:
are strictly non-exchangeable and non-returnable.
All returned products undergo a mandatory inspection by our Quality Control Department. Exchange approval is entirely subject to inspection results.
If the product fails inspection, it will be returned to the customer at their expense, and the exchange request will be denied.
Sylvexia Jewellery will bear shipping charges only for the first approved exchange. Any additional exchanges or reshipments shall be fully paid by the customer.
If the selected exchange item is unavailable, Sylvexia Jewellery may, at its sole discretion:
No compensation or damages will be provided for out-of-stock items.
4. Return Policy (Store Credit Based)
Sylvexia Jewellery does not provide cash refunds for change-of-mind returns.
Eligible returns (reported within 24 hours) will be processed in the form of store credit only, unless otherwise required by law.
Store credit conditions:
If the returned product shows any sign of wear, misuse, tampering, or damage, SylvexiaJewellery reserves the right to:
The company’s decision following inspection shall be final and binding.
5. Refund Eligibility (Limited Circumstances)
Refunds to the original payment method will only be issued under the following verified conditions:
Refunds will not be issued for:
Approved refunds will be processed within 2–3 business days after inspection and approval. Banking timelines may vary and are outside Sylvexia Jewellery’s control.
6. Damaged or Missing Items
Customers must record an unboxing video at the time of delivery for any damage or missing item claim. Without valid proof, Sylvexia Jewellery reserves the right to reject such claims.
Sylvexia Jewellery is not responsible for:
Claims that do not meet verification standards will be denied.
7. Fraud Prevention & Abuse Clause
Sylvexia Jewellery maintains a strict anti-fraud policy.
We reserve the right to:
All fraudulent activities will be documented and may be reported to appropriate authorities.
8. Limitation of Liability
Sylvexia Jewellery’s total liability, under any circumstance, shall not exceed the purchase price of the product in question.
We shall not be liable for:
Customers agree that their sole remedy is limited to exchange, store credit, or refund as defined under this policy.
9. Shipping & Risk Transfer
Risk of loss and title for purchased items transfer to the customer upon confirmed delivery by the courier partner.
Sylvexia Jewellery is not responsible for packages marked as delivered by courier services.
Customers are responsible for providing accurate shipping details. Incorrect address submissions void refund eligibility.
10. Policy Modifications & Dispute Resolution
Sylvexia Jewellery reserves the right to amend, modify, or update this policy at any time without prior notice.
In case of disputes:
By placing an order with Sylvexia Jewellery, the customer acknowledges acceptance of this policy in full
About Us
Sylvexia Jewellery
This is your style, Your story in Silver
When we created Sylvexia Jewellery, it started with a simple belief — jewellery should feel personal.
Not loud. Not overwhelming. Not just something you wear once and forget.
But something that feels like you.
Silver has always had a quiet strength to it. It’s elegant without trying too hard. It shines without demanding attention. And that’s exactly what we wanted Sylvexia to represent — effortless confidence.
Every piece we design is meant to become part of your everyday life. The ring you reach for without thinking. The bracelet that feels incomplete when you’re not wearing it. The pendant that quietly holds meaning only you understand.
Why We Do What We Do
We know jewellery isn’t just about style. It’s about moments.
It’s what you wear to celebrate something special.
It’s what you gift someone you love.
It’s what you buy for yourself when you want to remember how strong you are.
At Sylvexia, we think about those moments when we create each design. We focus on details — the polish, the setting, the finish — because the small things are what make something feel special.
We don’t believe in mass, meaningless fashion. We believe in pieces that stay with you.
Crafted With Care
Before any piece reaches you, it goes through careful quality checks. We inspect the finish, the shine, the stone setting — everything. Because when you open your package, we want you to feel that little spark of happiness.
That moment matters to us.
We also believe that shopping should feel safe and transparent. From clear policies to responsive customer support, we are here to make your experience smooth and trustworthy.
Sylvexia isn’t just a brand. It’s a reminder.
A reminder that your style is your own. That you don’t need permission to shine.
That confidence can be subtle. When you wear Sylvexia, you’re not just wearing silver. You’re wearing your story. And we’re honoured to be a small part of it.
This is your style.
Your story in Silver.