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SHIPPING POLICY
At Sylvexia Jewellery, we understand that timely and secure delivery is an essential part of your shopping experience. As a premium jewellery brand, we are committed to ensuring that every order is handled with care, packaged securely, and delivered safely to your doorstep. This Shipping Policy outlines the procedures, timelines, responsibilities, and conditions applicable to the shipment of products purchased through www.sylvexia.com.
By placing an order on our Website, you agree to the terms set forth in this Shipping Policy.
1. Accurate Shipping Information
To ensure successful and timely delivery of your order, it is your responsibility to provide complete and accurate shipping information at the time of checkout. This includes the recipient’s full name, complete street address, landmark (if applicable), city, state, postal code, and a valid contact number.
Providing an incorrect or incomplete address may result in delivery failure, return of shipment, delays, or additional shipping charges. Sylvexia Jewellery shall not be liable for losses arising from incorrect information provided by the customer.
In certain cases, our team or delivery partner may contact you to confirm delivery details. Failure to respond to verification attempts may result in shipment delays or cancellation.
2. Order Placement and Processing
Once you select your desired jewellery items and complete the checkout process, your order will be subject to payment verification and confirmation.
After successful payment authorization, you will receive an order confirmation email containing your order details and order number. This confirmation does not signify acceptance of your order but acknowledges receipt of your request.
Our team will then begin processing your order. Processing includes quality checks, secure packaging, invoice generation, and dispatch preparation. Orders are generally processed within 1–3 business days, depending on stock availability, order volume, and product type.
Customized, made-to-order, or personalized jewellery may require additional processing time. Any significant delay will be communicated to you via email or phone.
3. Shipping and Dispatch
Once processed, your order will be dispatched through one of our trusted logistics partners. We work with reputed courier and shipping providers to ensure secure and trackable delivery across India.
Upon dispatch, you will receive a shipping confirmation email containing your tracking number and tracking link. You may use this to monitor your shipment status until delivery.
Sylvexia Jewellery reserves the right to select the most appropriate shipping partner based on location, package value, and delivery speed.
4. Shipping Charges
Sylvexia Jewellery currently offers free standard shipping across India on all prepaid orders, unless otherwise specified during promotional periods.
For Cash on Delivery (COD) orders, additional charges may apply depending on order value and delivery location. These charges, if applicable, will be clearly displayed during checkout.
Free shipping applies only to the original shipment. In case of exchanges (where applicable), reverse shipping or re-shipping charges may apply based on the nature of the request.
Sylvexia Jewellery reserves the right to revise shipping charges at any time without prior notice.
5. Shipping Destinations
At present, Sylvexia Jewellery delivers across India. We strive to serve customers in metropolitan cities, semi-urban regions, and remote locations through our logistics network.
Delivery timelines may vary depending on the shipping destination. Certain remote or non-serviceable pin codes may experience extended delivery timelines or limited courier availability.
International shipping may be introduced in the future and will be governed by separate terms.
6. Estimated Delivery Time
Standard delivery timelines generally range between 3–7 business days after dispatch, depending on your location. These timelines are estimates and may vary due to logistical constraints, regional factors, or external circumstances.
During checkout, you may see an estimated delivery window. Please note that this is indicative and not a guaranteed delivery date.
Delivery is considered complete once the package is delivered to the address provided at checkout and acknowledged by the recipient or authorized person.
7. Delivery Attempts and Failed Delivery
Our courier partners may attempt delivery multiple times. If you are unavailable at the time of delivery, the courier partner may contact you to reschedule.
If a shipment is returned to us due to non-availability, refusal to accept delivery, incorrect address, or repeated failed attempts, re-shipping charges may apply. In such cases, Sylvexia Jewellery reserves the right to cancel the order and deduct applicable shipping and handling costs.
For Cash on Delivery orders, repeated refusal may result in account restrictions.
8. Self-Pickup (If Applicable)
In limited circumstances and subject to prior approval, customers located near our operational facility may request self-pickup.
Self-pickup requests must be confirmed in writing via email at support@sylvexia.com. Customers may be required to present valid identification and order confirmation at the time of pickup.
Self-pickup orders typically require 2–3 business days for preparation.
9. Delays and Force Majeure
While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control. These may include but are not limited to:
Severe weather conditions, natural disasters, government restrictions, public holidays, strikes, logistical disruptions, transportation issues, security alerts, or force majeure events.
Sylvexia Jewellery shall not be held liable for delays caused by third-party logistics providers or events outside our control.
In the event of significant delays, we will make reasonable efforts to inform you and assist in tracking your shipment.
10. Risk of Loss and Title Transfer
All products purchased from Sylvexia Jewellery are made pursuant to a shipment contract. Risk of loss and title for products pass to you upon delivery to the shipping address provided at checkout.
We recommend inspecting your package immediately upon delivery. If the packaging appears tampered with or damaged, you should refuse delivery and contact us immediately.
11. High-Value Shipment Security
Given the high-value nature of jewellery products, we may implement additional security measures, including:
Failure to comply with verification procedures may result in delivery delays.
12. Contact Information
For shipping-related queries or concerns, please contact:
Sylvexia Jewellery
📞 +91 9871738744
📧 support@sylvexia.com
🌐 www.sylvexia.com
Refund, Return & Exchange Policy
Sylvexia Jewellery
Effective Date: Feb, 2026
Welcome to Sylvexia Jewellery. By purchasing from our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund, Return & Exchange Policy. This policy is legally binding and forms part of our Terms & Conditions.
Sylvexia Jewellery reserves the absolute right to interpret, implement, and enforce this policy at its sole discretion.
1. Product Quality & Inspection Standards
At Sylvexia Jewellery, each jewellery piece undergoes a structured multi-stage quality inspection before dispatch. This includes examination of craftsmanship, polish, stone setting, finishing, structural integrity, and packaging.
All products are verified prior to shipment. Once an item passes internal inspection and is dispatched, it is deemed to be in saleable and defect-free condition.
Minor variations in colour, polish tone, texture, or stone appearance that may occur due to lighting, screen resolution, photography, or handmade craftsmanship shall not be considered defects.
2. 24-Hour Mandatory Reporting Requirement
All claims related to incorrect items, defects, damages, missing components, or dissatisfaction must be reported within 24 hours of confirmed delivery.
Failure to report within this 24-hour period will result in automatic rejection of the claim without exception.
Claims must be submitted through official customer support channels and must include:
Sylvexia Jewellery reserves the right to request additional documentation for verification purposes.
3. Exchange Policy (Strict Compliance Required)
Sylvexia Jewellery offers exchange eligibility strictly within 24 hours of delivery, subject to approval.
Exchange will only be considered if:
Items purchased during:
are strictly non-exchangeable and non-returnable.
All returned products undergo a mandatory inspection by our Quality Control Department. Exchange approval is entirely subject to inspection results.
If the product fails inspection, it will be returned to the customer at their expense, and the exchange request will be denied.
Sylvexia Jewellery will bear shipping charges only for the first approved exchange. Any additional exchanges or reshipments shall be fully paid by the customer.
If the selected exchange item is unavailable, Sylvexia Jewellery may, at its sole discretion:
No compensation or damages will be provided for out-of-stock items.
4. Return Policy (Store Credit Based)
Sylvexia Jewellery does not provide cash refunds for change-of-mind returns.
Eligible returns (reported within 24 hours) will be processed in the form of store credit only, unless otherwise required by law.
Store credit conditions:
If the returned product shows any sign of wear, misuse, tampering, or damage, Sylvexia Jewellery reserves the right to:
The company’s decision following inspection shall be final and binding.
5. Refund Eligibility (Limited Circumstances)
Refunds to the original payment method will only be issued under the following verified conditions:
Refunds will not be issued for:
Approved refunds will be processed within 2–3 business days after inspection and approval. Banking timelines may vary and are outside Sylvexia Jewellery’s control.
6. Damaged or Missing Items
Customers must record an unboxing video at the time of delivery for any damage or missing item claim. Without valid proof, Sylvexia Jewellery reserves the right to reject such claims.
Sylvexia Jewellery is not responsible for:
Claims that do not meet verification standards will be denied.
7. Fraud Prevention & Abuse Clause
Sylvexia Jewellery maintains a strict anti-fraud policy.
We reserve the right to:
All fraudulent activities will be documented and may be reported to appropriate authorities.
8. Limitation of Liability
Sylvexia Jewellery’s total liability, under any circumstance, shall not exceed the purchase price of the product in question.
We shall not be liable for:
Customers agree that their sole remedy is limited to exchange, store credit, or refund as defined under this policy.
9. Shipping & Risk Transfer
Risk of loss and title for purchased items transfer to the customer upon confirmed delivery by the courier partner.
Sylvexia Jewellery is not responsible for packages marked as delivered by courier services.
Customers are responsible for providing accurate shipping details. Incorrect address submissions void refund eligibility.
10. Policy Modifications & Dispute Resolution
Sylvexia Jewellery reserves the right to amend, modify, or update this policy at any time without prior notice.
In case of disputes:
By placing an order with Sylvexia Jewellery, the customer acknowledges acceptance of this policy in full
