Cancellation Policy

Sylvexia Jewellery

Effective Date: Feb, 2026

At Sylvexia Jewellery, we are committed to delivering premium-quality jewellery along with a smooth and transparent shopping experience. We understand that there may be situations where you need to cancel an order. This Cancellation Policy outlines the terms, timelines, and conditions governing order cancellations.

By placing an order with Sylvexia Jewellery, you acknowledge and agree to the terms stated below.

1. Cancellation Timeframe

Customers may request cancellation within 24 hours of placing the order, provided the order has not already been processed, packed, customized, or dispatched.

After the 24-hour window, cancellation requests are not guaranteed and will be reviewed at the sole discretion of Sylvexia Jewellery.

If the order has already been shipped or handed over to the courier partner, cancellation will no longer be possible. In such cases, customers may refuse delivery, and the matter will then be handled under our Refund & Return Policy.

2. Cancellation Charges

• No cancellation fee will apply if the order is cancelled within 24 hours and before dispatch.
• If payment gateway charges, packaging costs, or shipping charges have already been incurred, Sylvexia Jewellery reserves the right to deduct applicable charges before issuing a refund.
• If the order has been dispatched, forward and return shipping charges (if applicable) may be deducted.

Any applicable deductions will be clearly communicated before processing the refund.

3. Refund for Cancelled Orders

Orders Cancelled Before Dispatch

If the cancellation request is approved before shipment, a full refund will be issued to the original payment method within 4–7 business days, subject to banking timelines.

Orders Cancelled After Dispatch

If a dispatched order is refused or returned:

• Refund will be processed only after the item is received and inspected.
• The product must be unused and in original packaging.
• Shipping and handling charges may be deducted.
• Refund will be processed within 5–10 business days after inspection approval.

Sylvexia Jewellery is not responsible for delays caused by banks, payment gateways, or financial institutions.

4. Partial Refunds

If a returned product is received in damaged, used, altered, or incomplete condition, Sylvexia Jewellery reserves the right to:

• Issue a partial refund based on product condition, or
• Reject the refund request entirely

The company’s quality inspection decision shall be final and binding.

5. Special & Customized Orders

Orders involving:

• Customized jewellery
• Personalized engravings
• Made-to-order pieces
• Special size adjustments

are strictly non-cancellable and non-refundable once production has begun.

If cancellation of such items is exceptionally approved, a cancellation fee may apply to cover material and labor costs.

6. Fraud Prevention

Sylvexia Jewellery reserves the right to:

• Cancel orders suspected of fraud or payment irregularities
• Withhold refunds pending payment verification
• Refuse future service in cases of repeated cancellation abuse

Additional identity verification may be requested in certain cases.

7. Official Cancellation Request Process

All cancellation requests must be made through official support channels only.

Email: support@sylvexia.com
Phone: +91 9871738744

Business Hours:
Monday to Friday
10:00 AM to 6:00 PM IST

Requests received outside business hours will be processed on the next working day.

Customers must provide:

• Order number
• Registered name
• Registered email or phone number

Sylvexia Jewellery is not responsible for delays caused by incomplete or incorrect information provided by the customer.

8. Limitation of Liability

Sylvexia Jewellery’s total liability in relation to any cancelled order shall not exceed the purchase price of the product.

We shall not be liable for:

• Indirect or consequential losses
• Banking delays
• Courier-related delays
• Force majeure events

9. Policy Updates

Sylvexia Jewellery reserves the right to modify or update this Cancellation Policy at any time without prior notice. Updated terms will become effective immediately upon publication on our website.

Continued use of our services constitutes acceptance of the revised policy.